Applied Perceptions LLC

When every call counts, call
Applied Perceptions.

100% U.S.-based, problem-solver agents and a highly experienced supervisory team combine with cutting-edge technology to provide the best in live-agent service and sales, so you can experience the benefits of a contact center that’s also a profit center.

Your customers don’t just want their calls answered. They want their problems solved.

You’re committed to keeping your customers happy. Your contact center should be, too. Applied Perceptions’ 100% U.S.-based, in-house, problem-solver agents strive for one-call resolution. Showing customers you understand their needs and care about them as people has a bottom-line impact, with higher customer satisfaction, higher save rates and higher upsells.

10 ways AP achieves better results for your business
  • The AP AdvantageSaving the Sale, Strengthening Relationships

    When you’re choosing a contact center, you’ll hear lots of promises. Applied Perceptions provides measurable proof of performance. Thanks to experience, dedication and on-site management and care, our agents have the training and skills to take the toughest calls and turn them into opportunities. Excellent customer care leads to more saved sales, stronger and longer customer relationships, and additional sales and revenue.

    Learn more about reducing returns with AP

    Applied Perceptions saved our clients more than $90 million by saving sales

  • The Second AdvantageMore Sales, More Revenue

    Applied Perceptions’ agents aren't just skilled at providing exceptional care, they are also highly trained in sales techniques. Backed by state-of-the-art call-routing technology that ensures each call goes to the right agent, Applied Perceptions is equipped to provide our clients with an additional sales resource focused on increasing revenues. It’s why Applied Perceptions clients come to see us as a profit center that delivers bottom line benefits.

    Learn more about increasing sales with AP

    Applied Perceptions sold over $40 million of product for our clients

  • The Third AdvantageCare that Keeps Customers Happy

    Applied Perceptions’ contact center is designed to turn your vision of customer service into a reality. Happy customers stay longer and buy more, so everything we do is focused on making sure that every contact ends with a happy customer. You’re always welcome to sit in on or take part in agent training so you can see how we strive for and continually achieve excellence in meeting your customers’ needs.

    Learn more about building stronger customer relationships with AP

    Applied Perceptions has handled more than 6 million calls on behalf of our clients

Customer Support Services

From inbound sales and product support to business intelligence and brand management, Applied Perceptions is a full-service customer relationship center, with the team, the technology and the scalability to be a dedicated partner in the growth of your business.

With some contact centers, all you get is a lot of talk. We think you learn a lot more by listening.

Any company can answers calls, but what makes Applied Perceptions different is how we take care of your customers, and look out for you. We’re not just the voice of your company, we’re also the ears, providing you with a 360° Business Intelligence feedback loop that can help you keep customers, keep them happy and keep them coming back. We consider ourselves stakeholders in your success, focused at all times on protecting your brand, your reputation, and your bottom line.

Learn More