Keeping customers engaged, satisfied, and actively buying your products or using your services requires that you make it easy for them to communicate with you on the channels they prefer. Providing exceptional customer care now means being ready to respond via phone, email, web chat and social media. If you don’t do it, your competitors will.
Applied Perceptions has invested in state-of-the-art technology that allows our agents to be responsive over any channel your customers choose.
We understand the value and impact of technology. Our high-bandwidth, fully integrated network allows for extremely fast and reliable connections, and we continually invest in our equipment, software and infrastructure to deliver the capacity, speed, security and consistent performance your business demands.
Intelligent routing guarantees that the right agents receive your calls. Our rock star IT team ensures that your calls are answered quickly, that our agents can be heard clearly, and that the connection will be reliable. Details of each interactions are captured, enabling you to receive custom email reports verifying that key metrics are being met or exceeded. And both HIPAA- and PCI-compliant security measures safeguard all data we collect.
This dedication to technology allows us to provide you and your customers with the best in live agent coverage across a comprehensive range of call center, e-communication and social media contact services.
How May We Help You?
We’d love to learn more about your business, association or group so we can tailor a program to meet your needs. To get in touch, call us now at 1-855-APPLIED.