Applied Perceptions understands that the true value of any customer relationship center is its people. We recruit high performers, support them with the technology and training to succeed, then reward, retain and promote the best of the best.

When people love their work, they stick around. Applied Perceptions creates an environment where employees see a clear career path with opportunities to reach the top of our profession. Our clients benefit from working with seasoned people at every level, from 100% U.S. based, in-house agents to supervisors who bring years of stability and experience to benefit your business.

Every supervisor on our floor has been an agent, with an average tenure of over 8 years. Their expertise in coaching and assisting agents to exceptional customer interactions sets us apart.

Constant call monitoring and specific, results-focused feedback ensure that our knowledge grows as your business evolves ― so you can rest assured that AP agents have the training and talent to connect with your customers on a personal level, to solve their problems before they become your problems, to turn complaints into saved sales, to bring in additional sales and extend lifetime value, to make unhappy customers happy and, most importantly, to strengthen relationships with every contact.

How May We Help You?

We’d love to learn more about your business, association or group so we can tailor a program to meet your needs. To get in touch, call us now at 1-855-APPLIED.

  • Bruce S. Stone

    Bruce S. Stone

    President

    Bruce Stone is a results-oriented executive who thrives on challenge and meeting goals. With nearly three decades of executive experience in call center management and operations, customer service/retention, technology, quality assurance, operations, marketing, public relations and governmental affairs, Bruce draws on a wealth of direct, hands-on knowledge to help our clients scale, grow and succeed.

    Prior to co-founding Applied Perceptions, Bruce designed and held direct management responsibility over the establishment and operation of a state-of-the-art call center that handled in excess of 4 million customer contacts annually.

    Bruce’s previous experience includes executive responsibility for new customer acquisition, conversion, retention and public/government relations for a direct marketing industry leader with over 2,500 employees and annual sales in excess of $500 million. In addition, Bruce has served as a call center operations consultant for a Fortune 500 nationwide call center service complex.

  • Robin Faulkner Stone

    Robin Faulkner Stone

    Esq., LL.M., CEO

    Robin Stone leverages her rare combination of legal practice, analytical abilities, leadership and business experience to benefit Applied Perceptions’ clients in her position as Chief Executive Officer.

    A practicing attorney for more than 30 years, Robin has extensive expertise in counseling businesses on best practices and negotiating contracts. In addition to working in the corporate law department of Skadden, Arps, Slate, Meagher & Flom, L.L.P., one of the largest law firms in the world, Robin served for eight years as Vice President and Senior Counsel in the Office of General Counsel at Merrill Lynch & Co., a Fortune 100 financial services firm, at its corporate headquarters in New York.

    Robin's legal education includes both a Juris Doctorate and an advanced Master of Laws degree from Georgetown University Law Center in Washington, DC.

  • Jason Stone

    Jason Stone

    Vice President, Technology and Business Development

    Jason Stone is a textbook example of management with hands-on experience. He started with Applied Perceptions in 2004 as a customer service agent, then earned a series of promotions, first to desktop support, then to Network Administrator, and finally to VP of Technology.

    Along the way, his responsibilities expanded to include business development, as he helped facilitate new technology to leverage in the contact center space. His focus is on adopting technologies that increase efficiency, reduce costs, and increase revenue opportunities. Jason holds a Bachelor of Science degree in Information Systems. He is a certified Cisco Engineer with additional technology-related certificates from Microsoft, VMware and CompTIA, among others.

  • Travis Kemmer

    Travis Kemmer

    Vice President, Operations

    With years of organizational and project implementation experience, Travis Kemmer brings a wealth of practical knowledge to the operations of Applied Perceptions, including training of AP staff with a companywide focus on helping our clients maximize profits through excellent customer service.

    Before joining AP, Travis created and ran a variety of successful business ventures as well as a non-profit entity organized for the benefit of children's welfare efforts.