Applied Perceptions understands that the true value of any customer relationship center is its people. We recruit high performers, support them with the technology and training to succeed, then reward, retain and promote the best of the best.
When people love their work, they stick around. Applied Perceptions creates an environment where employees see a clear career path with opportunities to reach the top of our profession. Our clients benefit from working with seasoned people at every level, from 100% U.S. based, in-house agents to supervisors who bring years of stability and experience to benefit your business.
Every supervisor on our floor has been an agent, with an average tenure of over 8 years. Their expertise in coaching and assisting agents to exceptional customer interactions sets us apart.
Constant call monitoring and specific, results-focused feedback ensure that our knowledge grows as your business evolves ― so you can rest assured that AP agents have the training and talent to connect with your customers on a personal level, to solve their problems before they become your problems, to turn complaints into saved sales, to bring in additional sales and extend lifetime value, to make unhappy customers happy and, most importantly, to strengthen relationships with every contact.
How May We Help You?
We’d love to learn more about your business, association or group so we can tailor a program to meet your needs. To get in touch, call us now at 1-855-APPLIED.