1. 100% U.S. based agents

All Applied Perceptions agents are onshore and in-house.

2. We handle your calls the way you would

There’s a difference between following a script and having a conversation. AP agents are educated, empathetic, enthusiastic, and empowered. They care, and they show it in their words, their tone, and the speed with which they solve your customers problems.

3. Our agents are YOUR agents

As the voice of your brand, Applied Perceptions’ agents respect and reflect your company culture in everything they do. They understand your business and consider themselves an extension of your office. And their performance is measured by the results they produce on your behalf, just like your own employees.

4. State-of-the-art technology

By teaming with AP, you get all the benefits of state-of-the-art equipment and software without the investment or setup time. AP’s proven Cisco Technology, with its extensive capacity and call center telephone management software, provides reliable, efficient and consistent performance, ensuring seamlessly excellent customer service.

5. People like working here, and they want to stay

You can have the best technology in the world, but if you don’t have the best people, you won’t get the results that you need. We recruit high performers, we give them the tools to succeed, and we reward excellence. As a result, our employee tenure and ability to develop smart, skilled, motivated agents, supervisors and managers is remarkable for the industry.

6. 360° Feedback Loop

When you know what your customers are thinking, their frustrations and their wishes, you can make better business decisions. AP agents are trained to identify problems while there’s still time to prevent them from doing real harm to your business, before they cause you embarrassment or cost you money.

7. Owner-operated: always accessible, always accountable

AP is a family owned company, and the owners are intimately involved in every aspect of our operations. We’re here, and our door is always open. We welcome clients to stop by any time, whether you want to sit with agents, listen in, or do some on-the-spot training.

8. We’re ready to grow with you

Working with Applied Perceptions gives you the flexibility to scale up, or scale back, as your scheduling and seating needs change. We have the facilities, the team, the technology and the agility to make sure you always have the ideal coverage to maximize customer satisfaction and sales while limiting expenses.

9. We understand that our brand is only as strong as you are

All call centers can be measured by the same metrics of success. We have to perform, to give our clients the results they want, or they will move on. It’s a strong incentive that drives us to constantly strive for higher save rates, larger lifetime value, and better results.

10. Proven performance

Great service produces more sales. The numbers tell the story: In the last five years, Applied Perceptions has handled more than 6 million phone calls, sold over $40 million of product for our clients, and saved our clients more than $90 million by saving sales.

How May We Help You?

We’d love to learn more about your business, association or group so we can tailor a program to meet your needs. To get in touch, call us now at 1-855-APPLIED.