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    Inbound Customer Care

    It costs many times more to attract a new customer than it does to keep one, and good service is a key driver of customer loyalty. When a customer calls, emails or presses the chat support button, you can be assured that Applied Perceptions will protect your investment by serving them with the empathy, knowledge, and swift solutions they deserve.

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    E-Communications

    Applied Perceptions is a multichannel contact center, with the technology to communicate with your customers the way they want, by phone, email and chat. Our state-of-the-art, integrated Cisco network allows agents to be responsive to customers on the channels of their choice.

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    Customizable IVR

    Self-service IVR is a cost-effective option for customer communications. Applied Perceptions’ IVR solutions improve productivity and reduce live agent call handling while also providing an exceptional customer experience.

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    Saved and New Sales – Profit Center

    Your customer contact center can be a cost center or a profit center ― the difference lies in the skills and training of the agents answering your calls. By combining exceptional service with exceptional selling skills, Applied Perceptions agents act as an extension of your sales and marketing efforts, with a focus on extending lifetime value and generating additional revenue. Often, this means we are able to make more money for our clients than we charge for our services.

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    Back Office Support

    Effective customer service is a process with several critical steps. When a customer contacts you regarding issues such as billing, shipments or returns, Applied Perceptions has the back office know-how and technology to carry out these tasks promptly and efficiently.

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    Social Media Care

    Social media is a vital aspect of maximizing sales and building a trusted brand. According to a survey by Forbes, 81 percent of respondents said that posts from their friends and family on social media sites such as Facebook and Twitter directly influence their purchase decisions2. In the age of social media, it’s critical to make sure the online conversation about your brand is positive. The first step in limiting negative mentions is excellent customer service. Applied Perceptions is a leader in providing exceptional customer service to protect your brand and safeguard your reputation on social media channels.

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    Brand Protection

    Brand perception can be your greatest asset or your worst headache. When a customer reaches out to your call center, the agent at the other end of the line is the voice of your brand, and we take that responsibility seriously. Every interaction between your customers and our agents is designed to build trust and goodwill for your brand.

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    Political & Trade Association Support

    Political groups, individual politicians/candidates and trade associations need to communicate with, listen to and serve their constituents and members quickly and efficiently. AP provides a wide variety of services to help you do just that, including grassroots mobilization, surveys and event promotion that are designed to save you time and money while achieving your goals.