About Applied Perceptions

Applied Perceptions is the call center you would create if you had the resources and expertise to handle all your customer communications in the best way possible.

We’ve invested the time and money to hire smart, motivated people and implement state-of-the-art technology so you can put them to work for your success.

With 100% on-site agents based in Simi Valley, California, AP offers you a full-service outsource contact center solution that can be up and running quickly and easily, with industry-leading services at reasonable rates. Our management team brings more than 7 decades of experience to help you turn challenges into opportunities. With highly trained, problem-solver agents, we have a proven track record of exceptional customer care and sales services that translate into increased save rates, retention rates, revenues and lifetime value.

Our 70 years of experience allows us to not only provide excellent customer care but to work with our clients to identify ways to improve and streamline your customer service and operational efficiencies. It’s the kind of value-added benefit that turns Applied Perceptions from a contact center into a profit center for your business.

  • 100% U.S.-based
  • Bilingual (English/Spanish) services
  • Profit-center focused
  • Cisco state-of-the-art technology
  • Excellent customer service and sales
  • Inbound/outbound coverage
  • Complete customer communications, including email/chat
  • Skill-based agent routing for best agent coverage
  • Scalable services to grow as you do