Inbound Customer Care
It costs many times more to attract a new customer than it does to keep one, and good service is a key driver of customer loyalty. When a customer calls, emails or presses the chat support button, you can be assured that Applied Perceptions will protect your investment by serving them with the empathy, knowledge, and swift solutions they deserve.
Applied Perceptions is a multichannel contact center, with the technology to communicate with your customers the way they want, by phone, email and chat. Our state-of-the-art, integrated Cisco network allows agents to be responsive to customers on the channels of their choice.
Self-service IVR is a cost-effective option for customer communications. Applied Perceptions’ IVR solutions improve productivity and reduce live agent call handling while also providing an exceptional customer experience.
Saved and New Sales – Profit Center
Your customer contact center can be a cost center or a profit center ― the difference lies in the skills and training of the agents answering your calls. By combining exceptional service with exceptional selling skills, Applied Perceptions agents act as an extension of your sales and marketing efforts, with a focus on extending lifetime value and generating additional revenue. Often, this means we are able to make more money for our clients than we charge for our services.
Back Office Support
Effective customer service is a process with several critical steps. When a customer contacts you regarding issues such as billing, shipments or returns, Applied Perceptions has the back office know-how and technology to carry out these tasks promptly and efficiently.
Brand perception can be your greatest asset or your worst headache. When a customer reaches out to your call center, the agent at the other end of the line is the voice of your brand, and we take that responsibility seriously. Every interaction between your customers and our agents is designed to build trust and goodwill for your brand.
Political & Trade Association Support
Political groups, individual politicians/candidates and trade associations need to communicate with, listen to and serve their constituents and members quickly and efficiently. AP provides a wide variety of services to help you do just that, including grassroots mobilization, surveys and event promotion that are designed to save you time and money while achieving your goals.